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After Sales Account Manager
Department:
Automation
Location:
Melrose Park, IL
Job Description:
The After Sales Account Manager is the main point of contact between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role is the next link in the chain after the installation of our system is complete and the guarantee (After Sales) period starts. From covering guaranteed repairs to taking care of maintenance contracts sold to customers after the guarantee period ends, this role ensures customer satisfaction during the complete life cycle of our automated installations.
Responsibilities:
- Build and maintain strategic relationships with current clients to accurately assess potential automation needs relative to the characteristics of their business
- Effectively communicate information about additional automation products and services (spare parts, service audits, maintenance contracts) to clients' appropriate decision makers
- Serve as a principal customer contact and interface with internal resources to address and resolve product/service concerns.
- Prepare and present detailed technical proposals, including scope of supply, system functionalities and specifications along with competitive evaluations to parent company for review and approval
- Assist in the development of technical material, cost estimates, project and system handling concepts based on client needs and Interlake Mecalux proposal documentation
- Travel to customers’ sites across the US to conduct on-site evaluation of all automated solutions equipment
- Provide feedback to Management and Parent Company to facilitate R&D efforts and new product development in support of the US market needs.
- Enter and update leads, quotes, and orders in the company's CRM software, CIM. Keep CIM updated daily
Minimum requirements:
- Bachelor’s Degree in Engineering
- Ability to read and understand electrical schematics and mechanical drawings
- Experience quoting after-sales services
- Experience in automation, after sales service, industrial maintenance, or commissioning
- Ability and desire to work on-site in the Melrose Park, IL corporate office, without hybrid/remote option
- Ability to travel 25% of the time within the US
- Fluency in Spanish is valued
Interlake Mecalux offers:
- Competitive compensation
- Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement
- 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
- Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
- Possibility for telework days, depending on position, with flexible make-up time for exempt employees
- Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
- Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.
Contact
Job application centerThis privacy policy (the "Privacy Policy") applies to this website (the "Website"). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you.
The Website is operated by Interlake Mecalux, Inc. ("we", "our", or "us"). We have contracted with third parties to operate certain aspects of the Website on our behalf.
We own the information collected via the Website and we may use it for our own purposes, including marketing. Please note that this Privacy Policy applies to information collected on this Website and information obtained through any other means as offers and contracts; it does not apply to any other information collected or obtained by third-parties.
When this Privacy Policy uses the term "personally identifiable information" or "personal information," we mean information that identifies or can be used to indirectly identify a particular individual, such as your full name, street address or email address, when combined with unique identifiers such as financial account number, usernames, or other unique digital identifiers. When such information is associated with personal information, it also becomes personally identifiable information for the purposes of this privacy policy.
Purposes and Legal Grounds for Collecting and Processing Your Personal Information
The personal data supplied to us are processed in order to address your requests for information and visits; manage business relations; contact you through email; send business communications by post or email to apprise you of our products and services, sales and promotions, provided that you have consented to them; carry out surveys about our products and services in order to know about your experience with MECALUX and offer you better customer care and attention; provide online support to address your requests for technical assistance or information.
If you are a job candidate, your data can be processed in order to carry out personnel recruitment procedures; apprise you of the job vacancies that arise in our organization; request job references from people or companies to which you have rendered your services; and when applicable, to hire you as an employee. Finally, we are entitled to handle your personal data to process your orders, to provide the agreed-upon services and to send the requested information for carrying out the respective purchase contract or provide services in response to the interested party's request for pre-contractual measures. Based on our business relationship we are entitled to send business communications about our products, services, sales and promotions if you have given your consent. By the same token, we have a legitimate interest in carrying out surveys which are intended to improve customer service. We are also entitled to handle your data for recruitment processes in accordance with your expressed consent. In any event, you have the right to revoke the given consent, in a non-retroactive manner, at any time.
What Information Is Collected
The following are the types of information we may collect:
Interlake Mecalux may collect personal information like name, telephone number, email address, date of birth, home or business mailing address when you access certain areas of the Website that require registration or payment for products and services. Details regarding your mode of payment, e.g., credit/debit card or account information are collected by our third-party payment processor www.payerexpress.com.
Non-Personal Information
At other times, Interlake Mecalux may collect information that cannot be used to directly identify you, such as browser type, Dynamic Internet Protocol (IP) address, “click stream” data, information contained with cookies, and similar non-personally identifiable information. For example, we may aggregate non-personal information about you and other customers who visit certain areas of our Website. Aggregated information will not contain any information that can be linked directly back to you.
While we take all reasonable steps to protect the privacy of our Website visitors, we cannot promise that the current limitations of our online applications programming will address every browser setting or honor every personal browser preference. In particular, we have not implemented the necessary program changes to honor “Do Not Track” or “DNT” browser signals. As our online applications programming is refined, we will take all reasonable steps to honor such requests in the future. Please return to this privacy policy for further updates on this topic.
Further, our online service providers or business partners may implement technologies that allow for the collection of personally identifiable information over time and across websites. We recommend that you review each privacy policy posted on the websites that you visit to better understand privacy practices on those websites.
Information from Other Sources
We may receive information about you (e.g., missing street number) from sources other than this Website, for example, other internal business records, and add it to the personal information collected via the Website.
How Do We Collect Information
We may collect information from you in several different areas on the Website, including, without limitation, those described below:
Registration
You may be asked to complete a registration form and provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the Website or digital messaging services, such as newsletters or product information. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please be advised that many products and services available on the Website require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Cookies and Tracking Technology
We may use any number of tools to collect information about you, your computer access points, and the web browser that you use to connect to our Website. For example, “cookies” are tiny text files that we place on your computer’s hard drive when you visit our Website. We may use cookies to personalize your Website experience. You do not have to accept our cookies and you may delete them after they have been placed on your hard drive. If you do not accept or delete our cookies, some areas of our Website that you access may take more time to work, or may not function properly. For more information about cookies, visit: http://www.allaboutcookies.org.
Interlake Mecalux may also collect additional information from your web browser each time you visit our Website. We may collect information on the pages that you visit, the promotions or advertisements that you click on, and other actions that you take while using our Website. This information may include your IP address, the type of browser, the time that your browser was used to access our Website, and the referring website address.
Our Internet Service Providers (defined below) may also use other standard web-based technologies to analyze your movements while accessing our Website. The technologies include analytic solutions, web “beacons,” “pixel tags,” and “clear gifs.” These technologies help us ascertain the effectiveness of our product and service campaigns and marketing programs, allow us to customize the services offered on or through our Website, and help determine the best use for Website content and product and service offerings. Some of this information, including the IP address, may be stored on our Internet service provider’s server logs and may be available for extended periods of time.
Transaction Information
If you conduct a financial or other transaction with the Website, or seek additional information about our products, we will ask you to complete an order form that will request certain information from you, including contact information, demographic information and/or financial information. In some instances, we may direct you to a third party vendor site to collect this information from you directly. Even though the collection form may have the look and feel of Interlake Mecalux.com, please be aware you will be giving your information directly to the third party vendor, and that in some instances such third party vendor's privacy policy will govern the collection of your personal information. Please reference the privacy policies available from these pages for any privacy related concerns.
We and/or our vendors will use this information to complete the financial or other transaction that you have requested, i.e., to deliver the information, products or other services that you request or purchase, to invoice you, and in a manner consistent with this Privacy Policy. For your protection, financial information is collected and stored through encrypted means.
How Is your Information Used
Our Website uses the services of independent companies to provide certain services to you, including, without limitation, website hosting services, credit and debit card processing, order fulfilment, and Internet connectivity services (“Internet Service Providers”).
We may use your personal information to contact you via mail, email, text message, or telephone in order to give you updates about our special events, new services, winner confirmations, or other promotions that may be of interest to you. We also use return e-mail addresses to answer the e-mail we receive from you. We may also use your IP address to help protect us and our Internet Service Providers from fraud.
Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to help organize and manage your customer relationship and our business, to conduct business, to provide you with customer and member support, to perform functions that are described to you at the time of collection, and to enforce our Website’s Terms and Conditions of Use.
We may also use non-personal aggregate information to improve our Website. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Website. Such information may also be used to analyze the effectiveness of our business and advertising models.
Shared Information
We may share your personal information with the Internet Service Providers as appropriate. We may also share personally identifiable information with outside, non-affiliated third parties that offer products and services that are complementary to our product lines. We may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of Interlake Mecalux or any transaction that involves the sale or assignment of some or all of our assets.
Third-Party Ad Serving and Audience and Traffic Measurement Services: We may use a third-party network advertiser to serve the advertisements on the Website or may use a traffic measurement service to analyze the traffic on the Website. Network advertisers are third parties that display advertisements based on your visits to this Website and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in. Audience and Traffic Measurement Services allow us to collect anonymous traffic and behavior information from the Website by monitoring anonymous visitor activity. Although advertisers or other companies do not have access to the Website cookies, the Website's advertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. Cookies allow third-party advertisers to show you advertisements or content you might be interested in. Note that any images (or any other parts of a web page) served by third parties in association with third-party cookies may serve as web beacons, which enable third parties to carry out the previously described activities. Other companies' uses of their cookies are subject to their own privacy policies, not this one. Please visit http://www.networkadvertising.org/optout_nonppii.asp in order to learn more about the information collection practices and "opt-out" procedures of third-party ad servers we may use.
Links To Third-party Websites
Links of this Website may allow you to directly access websites operated by third parties, including, without limitation, our service providers (such as third-party video service provider) or marketing providers. Some of these third-party marketing channels may be “co-branded” with our logo; even so, these third-party channels are not operated, controlled or maintained by Interlake Mecalux. These channels or links are provided for your convenience only and should be used with your discretion and prudent judgment. Links from our Website to third-party websites do not constitute sponsorship, endorsement, or approval of the content, policies or practices of such third-party Websites. The collection and use of your information by such co-branding third parties is the responsibility of the co-branding partner. We are not responsible for any information these websites or digital channels may obtain and we do not oversee their policies or practices. This Privacy Policy does not apply to information provided to or gathered by the third parties that operate them. The privacy policies of these third-party websites may differ from ours. These Websites may ask you for Personal Information. Please review the privacy policy on third-party channels before submitting information, because we do not have control over the use of information collected on these websites. Please review the privacy policies and practices of these digital channels before providing any Personal Information.
Information Security
Interlake Mecalux makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for Interlake Mecalux are authorized to access your personal information.
Notwithstanding our efforts, the Internet and online services have inherent security risks. Interlake Mecalux cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information or any username or password that you are required to use to access services on this Website or online service.
Data Retention Periods
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at dmarketing@mecalux.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Other Social Media Websites, Blogs, Message Boards
The Website and the Interlake Mecalux Mobile application ("Interlake Mecalux Mobile") may make chat rooms, forums, commenting and message boards available to you and other users. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. In addition, when you post a comment to Interlake Mecalux Mobile, the user name with which you registered for the Website and your current location will be made publicly available on the Website and through Interlake Mecalux Mobile. By using the commenting features of the Website and Interlake Mecalux Mobile, you acknowledge that your user name and location information will be disclosed. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas. To request removal of your personal information from our blog or community forum, contact us at data.protection@mecalux.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
General Audience Website Not Directed Toward Children
This Website is a general audience Website. Our content is neither directed toward minors nor children who are under the age of 13. We do not knowingly collect personal information from children under the age of 13. If Interlake Mecalux or our Internet Service Providers become aware that a minor or a child under the age of 13 has provided us with personal information without the parental consent, that information will be deleted from our databases. Parents who have questions about personal information that may have been submitted by a child under the age of 13 should email us at data.protection@mecalux.com.
Consent to Privacy Policy
By using the Website, you signify your agreement to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we make a material change to the way in which we collect, use, and/or share your personal information, we will post a notice on the Website and / or send an email to users who have provided an email address. We will assume that you have given your permission for your information to be used under the terms of the Privacy Policy, as modified, if you do not respond to our email within thirty days or continue to use the Website thirty days after a notice is posted. Please note that you should always update your personal information to provide us with a current email address.
Access to Personal Information and Consent to Transfer
The first time that you provide us with registration information through our Website, you may be offered the opportunity to subscribe to and receive additional information about our products and services. After your first use, you can make changes to your personal information and your initial choices by accessing your account or by contacting customer service e-mail at info@interlakemecalux.com.
For those Website users located outside the United States, we advise you that your information may at times be accessible by individuals who are located worldwide including in countries that the European Commission or other geopolitical regions have not been determined to provide the same level of data protection as in your country, province, territory or geopolitical region. By providing us with your Personal Information, you are consenting to our use of it in accordance with Interlake Mecalux’s privacy policy, including the transfer of your information across international boundaries to jurisdictions anywhere in the world as permitted by local law.
The United States may not have data privacy laws that are deemed to afford an equal level of protection for your Personal Information as those laws legislated at the direction of the European Union or similar geopolitical, national or regional legislative bodies. However, please be assured that Interlake Mecalux will continue to adhere to the principles stated in this Privacy Policy and will make reasonable efforts to comply with applicable international, national, regional, territorial, and provincial laws in connection with any information collected through the Website. Interlake Mecalux will endeavor to preserve the confidentiality, integrity, availability and security of personal information and afford such personal information appropriate level of protection.
Your California Privacy Rights
Interlake Mecalux will not share any personal information about you with outside third-parties for their direct marketing purposes to the extent prohibited by California law, unless you agree otherwise as authorized by your prior written consent.
California residents have the right to request information from Interlake Mecalux regarding the manner that we may share personal information with affiliated companies and third parties for their direct marketing purposes. To find out what and how we share such information, you may send us an e-mail request at data.protection@mecalux.com and receive the following information:
- A. The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, if any;
- B. The names and addresses of the third parties who received information for their direct marketing purposes; and
- C. Examples of the products and services subject to the third-parties’ direct marketing programs, if the nature of the third parties’ business cannot be determined from their names.
Questions About This Privacy Policy
If you have any questions about this Privacy Policy or the privacy practices of this Website, please contact us by email at data.protection@mecalux.com.